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FREQUENTLY ASKED QUESTIONS
Uncover answers to your questions and embark on a journey to clarity with our comprehensive FAQ page, demystifying the path to mental well-being.
What is Aguilu Healing Services?
Aguilu Healing Services is a psychotherapy practice that offers virtual services to individuals. We help clients work through a range of mental health issues and addiction challenges in the state of Arizona. Furthermore, we treat an extensive variety of issues. We cater to pre-teens, teens, adults, older adults. Learn more under the “Services” tab on the top menu.
Are you accepting new clients?
Yes, we are accepting new clients.
How can I schedule a Free 15-minute phone consultation?
Schedule a FREE 15-minute phone consultation today at: https://aguiluhealingservices.mytheranest.com/appointments/new
We will call you from 480-904-8132 to discuss your needs and expectations for therapy within 24-48 hours. You will receive a start date as we are currently accepting new clients.
Do you speak any other language other than English?
Yes, Adlin speaks Spanish.
How do I connect for my virtual session?
For virtual sessions, you will have access to your client’s portal at all times, where you can access the telehealth link. Additionally, we will share the link with you by email and/or text message 48 hours before your appointment. You can access the link immediately and join your session from your mobile device, desktop, or tablet. It is that simple!
How long are the sessions?
Our sessions are 60 minutes long.
What payment methods do you accept?
We accept credit cards, Health Saving Account cards (HSA), and Zelle.
What are your late cancelation/rescheduling/no-show fees?
Aguilu Healing Services is committed to providing high-quality therapy services to as many clients as possible. However, our demand for services is usually high, and we kindly ask that if you need to cancel or reschedule an appointment, do so at least 24 hours in advance. No Shows and Late Cancels/Rescheduling are billed at the Full Session Rate.
Can I get a Good Faith Estimate?
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your healthcare provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.
Adlin Morales-Aguilu, LCSW offers:
1. Free 15 Minute Phone Consultation – $0.00
2. Initial Assessment (First Visit – 60 Minutes) – $155.00- individual
3. Individual Therapy (60 Minutes) – $155.00
Furthermore, if you are billed for more than this Good Faith Estimate, you have the right to dispute the bill. Therefore, please contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. Additionally, you can ask them to update the bill to match the Good Faith Estimate, negotiate the bill, or inquire about available financial assistance.
You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill.
There is a $25 fee to use the dispute process. Furthermore, if the agency reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate. If the agency disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.
To learn more and get a form to start the process, go to www.cms.gov/nosurprises/consumers or call 1-800-985-3059.
Español
Tiene derecho a recibir un “Estimado de buena fe” que explique cuánto costará su atención médica.
Según la ley, los proveedores de atención médica deben brindarles a los pacientes que no tienen seguro o que no utilizan seguro una estimación de la factura por artículos y servicios médicos.
Tiene derecho a recibir un Estimado de buena fe por el costo total esperado de cualquier artículo o servicio que no sea de emergencia. Esto incluye costos relacionados como pruebas médicas, medicamentos recetados, equipos y honorarios hospitalarios. Asegúrese de que su proveedor de atención médica le proporcione una estimación de buena fe por escrito al menos 1 día hábil antes de su servicio o artículo médico. También puede solicitarle a su proveedor de atención médica y a cualquier otro proveedor que elija un cálculo de buena fe antes de programar un artículo o servicio. Si recibe una factura que supera al menos $400 su estimación de buena fe, puede disputar la factura. Asegúrese de guardar una copia o una fotografía de su Estimación de buena fe. Si tiene preguntas o más información sobre su derecho a una estimación de buena fe, visite www.cms.gov/nosurprises o llame al 800-985-3059.
Adlin Morales-Aguilu, LCSW ofrece:
Consulta telefónica gratuita de 15 minutos: $0,00
Evaluación Inicial (Primera Visita – 60 Minutos) – $155.00-individual y $195-parejas
Terapia individual (60 minutos) – $155,00
Además, si se le factura una cantidad superior a esta Estimación de buena fe, tiene derecho a disputar la factura. Por lo tanto, comuníquese con el proveedor o centro de atención médica enumerado para informarles que los cargos facturados son más altos que la estimación de buena fe. Además, puede pedirles que actualicen la factura para que coincida con la estimación de buena fe, negociar la factura o consultar sobre la asistencia financiera disponible.
También puede iniciar un proceso de resolución de disputas con el Departamento de Salud y Servicios Humanos de EE. UU. (HHS). Si elige utilizar el proceso de resolución de disputas, debe iniciar el proceso de disputa dentro de los 120 días calendario (aproximadamente 4 meses) a partir de la fecha de la factura original.
Hay una tarifa de $25 por utilizar el proceso de disputa. Además, si la agencia que revisa su disputa está de acuerdo con usted, tendrá que pagar el precio de esta Estimación de buena fe. Si la agencia no está de acuerdo con usted y está de acuerdo con el proveedor o centro de atención médica, tendrá que pagar la cantidad más alta.
Para obtener más información y obtener un formulario para iniciar el proceso, visite www.cms.gov/nosurprises/consumers o llame al 1-800-985-3059.
Can I use my insurance plan benefits?
In-Network Provider for:
Medicare, United Healthcare, Cigna, Aetna, BCBS, Anthem BCBS, UMR, AARP, OPTUM, OXFORD, OSCAR, PHCS, and CARE FIRST.
Aguilu Healing Services, LLC is in the process of getting credentialed with Several INSURANCE Plans in Arizona such as Medicaid-Arizona Health Care Cost Containment System (AHCCCS), Tricare, and HUMANA. Stay tuned.
What types of evidence-based practice do you offer?
Aguilu Healing Services offers a variety of Evidence-Based Practices such as:
IMAGO
Strength-Based
Person-Centered
Motivational Interviewing (MI)
Solution-Focused Therapy (SFT)
Dialectical Behavior Therapy (DBT)
Cognitive Behavioral Therapy(CBT)
Cognitive Processing Therapy (CPT)
Acceptance and Commitment Therapy (ACT)
Trauma-Focused Cognitive Behavior Therapy (TF-CBT)
Eye Movement Desensitization and Reprocessing Therapy (EMDR)
What credentials do you have?
Licensed Clinical Social Worker in Arizona (LCSW)
Licensed Permanent Social Worker in Puerto Rico (LPSW)
EMDRIA Approved EMDR Trained
Certified Neuropsychotherapist (NPT-C)
Certified Dialectical Behavior Therapist (C-DBT)
Certified Sex Offender Treatment Provider (CSOTP)
Certified Sex Therapy Informed Professional (CSTIP)
Certified Social Work Professor in Puerto Rico (CSWP)
Certified Clinical Trauma Specialist-Addiction (CCTS-A)
Certified Personality Disorder Treatment Professional (C-PD)
Certified Child and Adolescent Trauma Professional (CATP)
Certified Advanced Grief Counseling Specialist (CAGCS)
Certified Sex Addict Therapist (CSAT)- Candidate
Certified Eating Disorder Specialist- CEDS in progress
Are you or someone you know experiencing a mental health crisis?
Crisis services are available to any Arizona resident, even if you do not have health insurance coverage.
Call 911
Call the single statewide crisis line number is 1-844-534-4673 or 1-844-534-HOPE. It is available 24 hours a day, 7 days a week.
Dial 988 for suicide & Crisis Lifeline-Dial 988 (24/7 Crisis Call Centers) or go to: 988lifeline.org
National Domestic Violence Hotline-Dial START to 88788 or go to: thehotline.org
SAMHSA (Substance Abuse & Mental Health Services Administration)-
Treatment Referral Helpline- Dial 1-800-662-HELP (4357) or go to: findtreatment.samhsa.gov
NAMI Information Line- Dial 800-950-NAMI or go to: https://namiidaho.org/ (referral and information service)
Veterans Crisis Hotline
1-800-273-TALK (8255) and Press 1
or Text message to 838255
Crisis Text Line
Text HOME to 741741
Text NATIVE or INDIGENOUS to 741741 for the Indigenous text line
Teen Lifeline
1-800-248-TEEN (8336)
The Trevor Project
1-866-488-7386
(Youth who identify as LGBTQIA+)
Safe Call Now
206-459-3020
(Support for First Responders)
Maricopa County: 1-800-631-1314 or 602-222-9444
Southern Arizona: Cochise, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz and Yuma Counties
1-866-495-6735
Northern Arizona: Apache, Coconino, Gila, Mohave, Navajo, and Yavapai Counties
1-877-756-4090